Prepare photos of your home and submit the onboarding form here

Once submitted, we will guide you through the next steps.

Yes. For now, photos are taken by you (the host).

However, we provide a detailed photo guide and review process to ensure your listing looks great. You can view the photography guide here

Professional photography services may be introduced in the future.

You are not required to do any preparation, but the following steps can help reduce your initial cleaning and setup costs and speed up the process:

• tidy and declutter the home
• leave some wardrobe and storage space for guests

We also strongly recommend removing valuables such as cash, expensive jewellery, and designer fashion items, as Travacant is not responsible for the loss or damage of these items.

Initial cleaning and setup usually takes 2 to 4 hours, depending on the size and condition of the home and the amount of personal belongings.

This includes:

• cleaning
• preparing guest bedding and toiletries
• organising personal belongings into host-only storage areas
• documenting the home

Standard guest schedule:

Checkout time: 10–11am

Check-in time: 3–4pm

Ideally you should also depart around 10–11am and return around 3–4pm.

Earlier returns or later departures may require blocking that night for reservations to allow time for cleaning and preparation.

No.

However, we recommend removing valuables such as:

• cash
• expensive jewellery
• designer fashion items

We are not responsible for the loss or damage of these items.

Leaving some space in wardrobes, the fridge, freezer, and other storage areas for guests can also help speed up the setup process.

Yes.

Personal belongings will be organised into labelled host-only areas that guests cannot access.

However, we still recommend removing valuables such as cash, expensive jewellery, and designer fashion items.

No.

Guests receive separate guest-only bedding and towels.

However, guests will use your pillows and duvets, which are protected by the guest bedding.

Your home is documented through photos and videos at several stages:

• initial setup
• after each guest checkout
• after cleaning
• after final restoration before your return

You will receive updates during this process if you choose to receive them during onboarding.

Currently, belongings are organised into labelled host-only areas within the home using wardrobes, cabinets, or other storage spaces.

In the future we plan to introduce off-property storage options, particularly for longer trips.

Bookings are currently managed through third-party platforms such as Airbnb.

Guest reservations are reviewed, vetted, and approved by us before acceptance.

If no booking is made, there is no cost to you.

For trips that are 5 days or longer, we may still collect your keys before your trip in case bookings occur during your absence. If no booking occurs, no cleaning or documentation will be carried out.

For trips shorter than 5 days, we may block those dates until the next time you choose to host with us again.

Yes.

You will receive notifications through both email and WhatsApp whenever a reservation is confirmed.

Before your trip we arrange a key exchange that fits your schedule.

We then manage guest check-ins, checkouts, and all key logistics during your trip.

We require at least two sets of keys for guests and management.

If you only have one set, you may either:

• make a copy yourself, or
• authorise us to make a copy for you.

Yes.

However, if guest reservations have already been accepted, changes may be subject to our cancellation policy.

You can request a change here

Yes. Trip extensions can usually be arranged depending on existing reservations.

You can submit an extension request here

Penalties may apply if confirmed guest reservations are cancelled without a valid reason and supporting evidence.

Because bookings are currently hosted through Airbnb, cancellation penalties generally follow Airbnb’s host cancellation guidelines.

The applicable penalty depends on how close the cancellation occurs to the guest’s check-in date.

The general cancellation fee structure is as follows:

• A minimum cancellation fee of $50 USD may apply.
• If a reservation is cancelled within 48 hours of check-in, or after check-in has already occurred, the fee is 50% of the value of the remaining nights not stayed.
• If a reservation is cancelled between 48 hours and 30 days before the scheduled check-in, the fee is 25% of the total reservation amount.
• If a reservation is cancelled more than 30 days before check-in, the fee is 10% of the total reservation amount.
• For reservations lasting 28 days or longer, the fees listed above are calculated based on the non-refundable portion of the booking at the time the cancellation occurs, rather than the full reservation value. This non-refundable portion may include up to the 30-day period following the cancellation date.

These guidelines may change depending on Airbnb’s policies at the time of cancellation.

Cancellations without penalty require both a valid reason and supporting evidence.

Examples may include:

• serious illness
• emergency home repairs (such as a gas leak or burst pipe)
• major disruptive events such as natural disasters or travel restrictions

Evidence may include:

• a doctor’s letter
• photos or documentation of the damage to your home
• official documentation confirming the emergency repair

Before accepting a reservation, guests must provide:

• the purpose of their visit
• a brief self-introduction
• identity verification

Yes.

Guest identity verification is required before check-in.

No.

Parties, large gatherings, and commercial activities are strictly prohibited.

Reservations may be cancelled if we suspect these activities.

In the rare event that this occurs, we first attempt to resolve the matter directly with the guest.

If necessary, we may file a claim through Airbnb’s host protection policies, supported by the documentation we collect before and after each stay.

This situation would be treated as potential theft.

We first attempt to resolve the issue with the guest. If necessary, we may file a claim through Airbnb and may contact local authorities depending on the situation.

We do not physically monitor guests during their stay as this would violate privacy.

However, guest vetting and house rules are designed to minimise risk.

Guests are vetted before booking to reduce the risk of anti-social behaviour.

If a complaint is received, a warning will be issued to the guest. Continued violations of house rules may result in the guest being removed from the property.

You can choose whether to receive updates.

Updates may include:

• checkout photos
• cleaning documentation
• reservation notifications

Payout notifications are always sent to you via both email and WhatsApp.

We manage all guest communication.

You do not need to handle guest messages, bookings, or logistics during your trip.

Professional cleaning is carried out after each guest stay.

Your home is documented after each checkout and after each cleaning.